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Privacy Policy

Last Updated: April 2026

At Farm To Garden, we are committed to protecting the privacy and security of our customers. This policy outlines how we collect, use, and safeguard your personal information.


1. Information We Collect

When you visit our site or make a purchase, we collect certain information to provide you with the best experience:

  • Personal Identifiers: Name, billing/delivery address, email address, and phone number.

  • Payment Information: Processed securely through our third-party payment gateways (we do not store your full credit card details on our servers).

  • Technical Data: IP address, browser type, and usage data collected via cookies to improve site performance.


2. How We Use Your Information

We use your data strictly for business operations, including:

  • Order Fulfillment: Processing payments and delivering your bulk soil orders.

  • Communication: Sending order updates or responding to your inquiries.

  • Marketing: If you opt-in, we may send you gardening tips or seasonal promotions (you can unsubscribe at any time).


3. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We implement industry-standard security measures to protect against unauthorized access, alteration, or disclosure of your data.


4. Third-Party Sharing

We do not sell your personal information. We only share data with trusted partners necessary to run our business, such as:

  • Delivery Partners: To get your soil from our farm to your door.

  • Payment Processors: To ensure secure financial transactions.

  • Analytics Providers: To help us understand how users interact with our website.


5. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate information.

  • Withdraw consent for data processing at any time.


6. Contact Us

If you have questions about this policy or our privacy practices, please contact us at:

Farm To Garden Email: [email protected]

Address: 6341 Old East Road

Victoria, BC V8Y 1R7

(Enter via 6345 Lochside Drive)